Refund & Return Policy

We accept returns only under the following conditions:

• The product received is damaged or defective
• The wrong product was delivered
• The packaging is tampered with or shows clear signs of tampering at the time of delivery

Important: To be eligible, you must notify us within 48 hours of delivery with proper proof.

To process your request, please share:

• Clear photos or videos of the product
• Images of the outer packaging and label
• Order details (order ID, contact information)

Send your request to: flavotrue@gmail.com

Due to food safety and hygiene reasons, the following are not eligible for return or refund:

• Opened or partially consumed products
• Products returned after 48 hours of delivery
• Items without original packaging
• Change of mind or taste preference

• Once your request is approved, refunds will be initiated within 5–7 business days
• The refund will be processed via the original payment method
• For Cash on Delivery (COD) orders, the refund will be processed via bank transfer or UPI (we will coordinate the details with you)

• In eligible cases, we may offer a replacement instead of a refund
• Replacement will be shipped at no extra cost to you

• Shipping charges are non-refundable unless the error is on our side
• In case of incorrect or damaged products, we will cover replacement shipping

• Orders can be cancelled before dispatch only
• Once shipped, cancellation requests will not be accepted