Legal
Privacy policy
Effective date: 19 April 2026
This policy describes how FLAVOTRUE handles personal information when you use our website and services.
Introduction
FLAVOTRUE (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, create an account, place an order, or otherwise interact with us. By using our services, you agree to this policy together with our Terms of Service.
Information we collect
We may collect the following types of information, depending on how you use FLAVOTRUE:
- Identity & contact: name, email address, phone number, and delivery address when you register, checkout, or contact us.
- Order & transaction data: products purchased, order history, payment status, and related details needed to fulfil your order (payments may be processed by secure third-party providers; we do not store full card numbers on our servers).
- Account & preferences: saved addresses, cart contents where applicable, and communication preferences.
- Technical & usage data: IP address, browser type, device information, pages viewed, and approximate location derived from IP — used to secure our site and improve performance.
- Communications: messages you send via forms, email, or support channels.
How we use your information
- To process, fulfil, and deliver your orders
- To communicate about your account, orders, delivery, and support requests
- To process payments and prevent fraud (via payment partners subject to their terms)
- To improve our website, products, and customer experience
- To comply with legal obligations and respond to lawful requests
- With your consent, to send promotional updates (you may opt out where applicable)
Cookies and similar technologies
We may use cookies and similar technologies to keep you signed in, remember preferences, analyse traffic, and maintain security. You can control cookies through your browser settings; disabling some cookies may limit certain features of the site. For categories, examples, and browser controls, see our Cookie Policy.
Sharing of information
We do not sell your personal information. We may share data only as needed with:
- Payment gateways and fraud-prevention services to complete transactions
- Delivery and logistics partners to ship your orders
- IT, hosting, and email/SMS providers that help us operate the platform
- Authorities when required by law or to protect our rights and users' safety
These parties are expected to use your information only for the purposes we specify and in line with applicable law.
Data retention
We retain personal information only as long as needed for the purposes above, including legal, accounting, and dispute-resolution requirements. When data is no longer required, we delete or anonymise it in line with our internal practices.
Security
We implement appropriate technical and organisational measures to protect your information. No method of transmission over the internet is completely secure; we encourage you to use strong passwords and protect your account credentials.
Your choices and rights
Depending on applicable law (including Indian data protection norms where they apply), you may have the right to:
- Access or correct your personal information
- Request deletion or restriction of processing in certain cases
- Withdraw consent where processing is consent-based
- Lodge a complaint with a supervisory authority, where available
To exercise these rights or ask questions, contact us using the details in Contact below.
Children’s privacy
Our services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will take appropriate steps to delete it.
Third-party links
Our website may link to third-party sites or services. We are not responsible for their privacy practices; please read their policies before providing personal information.
Changes to this policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. We encourage you to review it periodically. Continued use of our services after changes means you accept the updated policy.
Contact
For privacy-related requests or questions:
- Email: flavotrue@gmail.com
- Phone: +91 9305409369
For returns and refunds, see our Refund & return policy.