Help centre
Answers about FLAVOTRUE products, ordering, payments, delivery, returns, refunds, storage, bulk buying, corporate gifting, and distributor partnerships.
FLAVOTRUE is a healthy snacking brand offering delicious and convenient snacks made for everyday consumption. Our range includes Roasted Makhana, Roasted Chips, Healthy Seeds, Combo Packs, Gift Boxes and other better-for-you snacking options.
You can shop a variety of products on our website, including:
We regularly introduce new flavours, products and combo offers.
FLAVOTRUE focuses on tasty snacking with quality ingredients and convenient packaging. Our product range includes options that are high in protein or fibre and is designed to offer a delicious alternative to conventional snacking. Please check the individual product page for complete ingredients, nutritional information and product-specific claims before purchasing.
Most FLAVOTRUE products are suitable for vegetarian customers. However, ingredients can vary from one product to another. We recommend checking the ingredient list and product information on the respective product page before placing your order, especially if you have specific dietary requirements.
Our products are developed with a focus on clean and better-for-you snacking. However, ingredients and nutritional composition may differ between products and flavours. For the most accurate information, please refer to the ingredient and nutritional information provided on the individual product page or product packaging.
Product prices vary depending on the product, flavour, pack size and ongoing offers. The current selling price is displayed on the respective product page. Promotional discounts, combo offers and sale prices may also be available from time to time. Please note that prices and offers are subject to change without prior notice.
Yes. FLAVOTRUE regularly offers special discounts, combo deals and promotional offers on selected products.
You can check the Sale, Bestselling Combos and Deal of the Day sections on our website for current offers.
Offers may have specific validity periods, quantities or terms and conditions.
The payment options available to you will be displayed during checkout. Please select your preferred available payment method and complete the payment securely. If a payment has been deducted but your order is not confirmed, please contact our customer support team with your payment/order details.
You can use the Track Order option available on the FLAVOTRUE website to check the status of your order.
If you are unable to track your shipment or your tracking information has not been updated, please contact our support team with your order number.
Delivery time can vary depending on your location, product availability, courier service and other logistical factors. The estimated delivery information provided during the ordering process should be considered the best available estimate. Delays may occasionally occur due to weather, courier issues, holidays or other circumstances beyond our control.
Order cancellation may depend on the status of your order. If you want to cancel an order, please contact FLAVOTRUE customer support as soon as possible with your order number. If the order has already been processed or dispatched, cancellation may not be possible.
Any eligible refund will be processed according to our Refund Policy.
Because FLAVOTRUE products are food items, returns may be subject to specific hygiene and food-safety conditions.
Please refer to our Return Policy for the applicable conditions. If you receive a damaged, incorrect or defective product, contact our customer support team as soon as possible with your order details and photographs/videos of the issue.
We're sorry if your order arrives in an unacceptable condition. Please contact FLAVOTRUE customer support as soon as possible and provide:
Our team will review the issue and guide you regarding the applicable replacement, return or refund process.
Refund eligibility depends on the reason for the refund and the applicable terms of our Refund Policy.
If your order qualifies for a refund, the refund will be processed according to the applicable policy and payment method. Processing time may vary depending on the payment provider or bank.
For any refund-related query, please keep your order number ready when contacting customer support.
If you receive a product different from the one you ordered, please contact our customer support team as soon as possible. Share your order number along with clear photographs of the product received and the shipping label. Our team will verify the issue and provide the appropriate resolution according to our Return and Refund Policies.
Store the product according to the instructions printed on the product packaging. As a general precaution, keep packaged snacks in a cool, dry place away from direct sunlight and moisture. Always keep the pack properly sealed after opening and check the best-before information before consumption.
FLAVOTRUE offers convenient snacking options that can be enjoyed by different age groups. However, suitability depends on the specific product, ingredients and the child's dietary requirements. Parents or guardians should check the product ingredients and nutritional information before giving a product to children, particularly in case of allergies or dietary restrictions.
Yes. FLAVOTRUE accepts bulk-order enquiries for businesses, retailers, resellers, corporate gifting and other requirements.
For bulk orders, please contact our team through the Bulk Orders or Corporate Gifting section of the website for product availability, pricing and order requirements.
Yes. FLAVOTRUE offers gifting options suitable for corporate events, employee gifting, festive occasions, celebrations and other special occasions.
For corporate gifting requirements, please contact our team via Corporate Gifting with your approximate quantity, preferred products and delivery requirements so that we can assist you with suitable options.
Yes. FLAVOTRUE has a dedicated Become a Distributor section for businesses interested in partnering with the brand.
Please submit your details through the website, and our team can contact you regarding eligibility, product range, pricing, minimum order requirements and other business terms.
For questions regarding products, orders, payments, delivery, returns or refunds, please contact our customer support team through the Contact Us page.
Please keep your order number ready whenever you contact us about an existing order. This helps our team resolve your query faster.
You can find current promotions and special offers through the Sale, Bestselling Combos and Deal of the Day sections of the FLAVOTRUE website.
We recommend checking the website regularly for new products, limited-time offers and combo deals.
We're happy to help. If your question isn't answered in this FAQ, please contact our customer support team through the Contact Us section of the FLAVOTRUE website.
For order-related queries, please include your order number and relevant details so that our team can assist you as quickly as possible.
